Shipping Policy

At Drop Down 601, we want your shopping experience to be smooth from checkout to delivery. This Shipping Policy explains how and when your orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 2–5 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

Because many of our products are made-to-order and custom-produced, please allow additional time for production before your item ships. During high-demand periods or sales, processing may take slightly longer, and we appreciate your patience.

2. Shipping Times & Delivery

Once your order has been processed and shipped, estimated delivery times are as follows:

Domestic (United States): 5–10 business days
International: 10–20 business days (where available)

Please note that these are estimated timeframes and are not guaranteed. Actual delivery times may vary based on your location, carrier delays, customs processing, or other factors outside our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping charges will be clearly displayed before you complete your purchase.

From time to time, we may offer free or discounted shipping promotions. These offers apply only during the promotional period and under the stated conditions.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information (where available). You can use this to follow your package's journey until it reaches you. If you do not receive tracking details within a reasonable time, please contact us and we'll be happy to help.

5. Digital Products & Services

Some of our products are digital or service-based (such as branding, manufacturing, and eCommerce store services). These items do not require physical shipping.

For digital products, you will receive access or a download link on your order confirmation page and confirmation email immediately after purchase. For our services, our team will personally contact you within 24–48 hours to begin your project.

6. Incorrect or Incomplete Addresses

Please make sure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend it.

7. Lost, Delayed, or Damaged Packages

Once an order leaves our facility or fulfillment partner, it is in the hands of the shipping carrier. While we are not responsible for carrier delays, we will do everything we can to assist you.

If your package arrives damaged, or if it is lost in transit, please contact us as soon as possible with your order details and any relevant photos, and we'll work with you to find a solution.

8. Customs, Duties & Taxes (International Orders)

For international orders, any customs fees, import duties, or taxes are the responsibility of the customer. These charges are determined by your country's customs office and are not included in your order total or shipping cost.

9. Contact Us

If you have any questions about your order, shipping, or delivery, please reach out to us:

Drop Down 601
Phone: 908 366 5655
Email: support@dropdown601@gmail.com
Address: 89 Chestnut St, Ridgewood, New Jersey, 07450