top of page

Refund Policy

At Drop Down 601, your satisfaction matters to us. We want you to love what you order. This Refund & Return Policy explains when returns, exchanges, and refunds are available, and how to request one. By placing an order with us, you agree to the terms outlined below.

1. Overview

We stand behind the quality of our products. If something isn't right with your order, we're here to help. Please read this policy carefully, as certain items — including custom, made-to-order, and digital or service-based products — may not be eligible for return or refund.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The request is made within 14 days of receiving your order

  • The item is unused, unworn, unwashed, and in its original condition

  • The item is in its original packaging with all tags attached

  • You have proof of purchase (order number or confirmation email)

Items that are returned damaged, worn, washed, or missing tags may not be accepted, or may be eligible only for partial credit.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or made-to-order products created specifically for you

  • Digital products and downloadable files

  • Service-based products (branding, manufacturing, and eCommerce store services)

  • Sale, clearance, or discounted items (unless faulty)

  • Gift cards

Because many of our products are printed or produced on demand specifically for your order, we are unable to accept returns simply due to a change of mind on these items.

4. Damaged, Defective, or Incorrect Items

We take quality seriously. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once verified, we will offer you a replacement, exchange, or refund at no additional cost. This is the fastest way for us to make things right, so please reach out as soon as you notice a problem.

5. How to Request a Return or Refund

To start a return or refund request, please contact us using the details at the bottom of this policy. Include your order number, the item(s) involved, and the reason for your request (along with photos if the item is damaged or incorrect).

Our team will review your request and respond with the next steps. Please do not send any items back before receiving confirmation and instructions from us, as unauthorized returns may not be accepted.

6. Return Shipping

If your return is approved and the issue is due to our error (such as a damaged, defective, or incorrect item), we will cover the return shipping cost.

For all other approved returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

If your refund is delayed beyond this timeframe, please first check with your bank or payment provider, and then contact us if you still need assistance.

8. Exchanges

If you would like to exchange an item for a different size or product, please contact us. Exchanges are subject to product availability and the same eligibility conditions listed above. In some cases, it may be faster to place a new order and request a refund for the original eligible item.

9. Late or Missing Refunds

If you haven't received a refund you were expecting, please:

  1. Check your bank account or payment method again

  2. Contact your bank or card provider, as processing time can vary

  3. Contact us if you've done the above and still have not received your refund

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please reach out to us:

Drop Down 601
Phone: 908 366 5655
Email: support@dropdown601@gmail.com
Address: 89 Chestnut St, Ridgewood, New Jersey, 07450

bottom of page